Frequently Asked Questions
Everything you need to know about our eco-friendly rolls and more.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 business days. We offer carbon-neutral shipping across the UK to ensure your rolls arrive quickly and sustainably.
What makes your toilet paper eco-friendly?
Our products are made from 100% recycled paper or forest-friendly bamboo. We use no plastic packaging, no scents, and no dyes, plus we donate 50% of our profits to help build toilets for those in need.
Can I set up a recurring subscription?
Yes! You can choose your preferred delivery frequency so you never run out of rolls. Subscriptions can be paused, skipped, or cancelled at any time through your account dashboard.
Do you offer bulk discounts for businesses?
We certainly do. We provide bulk ordering options for offices, restaurants, and schools looking to make a positive impact. Contact our help team for specific business pricing.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return your unopened boxes within 30 days for a full refund. Please reach out to our support team to initiate a return.
Is your packaging truly plastic-free?
Absolutely. Our rolls are individually wrapped in colorful, recyclable paper to keep them hygienic, and our shipping boxes are sealed with paper tape to ensure zero plastic waste.