Returns & Exchanges

We want you to love your eco-friendly rolls, but if you're not 100% satisfied, we offer a 30-day money-back guarantee on all our products. Whether the box is unopened or you've tried a few sheets, we'll help you find a solution that keeps your conscience and your bathroom clean.

Return Process

• 1.
  Contact Our Support Team

  Send an email to our 'TP Helpers' with your order number and the reason for your return to initiate the process.

• 2.
  Receive Your Return Label

  If your return meets our policy criteria, we will provide you with a prepaid shipping label to send the remaining products back to our warehouse.

• 3.
  Pack and Ship

  Securely pack the items in their original box or a similar sturdy container, attach the label, and drop it off at your nearest designated courier point.

• 4.
  Get Your Refund

  Once our team receives and inspects the returned items, we will process a full refund to your original payment method within 5-10 business days.